Shipping policy

Shipping Policy for Wagsio.com

Last Updated: 1/30/2024

Thank you for choosing Wagsio.com for your pet needs. We strive to provide you and your furry friends with the best products and services. Please review our shipping policy to understand how we handle the shipping of your orders.

1. Order Processing:

  • Orders are processed and shipped within 1-2 business days after payment verification.
  • We do not process or ship orders on weekends or holidays.
  • Orders with incorrect billing or shipping information may be delayed until the correct information is provided.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of the package and the destination.
  • We offer free standard shipping on orders over $49.
  • Expedited shipping options are available at an additional cost, and rates can be viewed at the checkout.

3. Shipping Methods:

  • We primarily use reputable carriers such as [Carrier Name] for shipping.
  • Standard shipping typically takes 5 business days, while expedited options are available for faster delivery.
  • Please note that shipping times may vary based on the destination and any unforeseen circumstances.

4. Shipping:

  • Currently, we only offer shipping within the United States.

5. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order by entering the provided tracking number on our website or through the carrier's website.

6. Undeliverable Packages:

  • In the event that a package is undeliverable, we will attempt to contact you to resolve the issue.
  • If we are unable to reach you or if the issue persists, the order may be canceled, and a refund will be issued minus any applicable shipping charges.

7. Lost or Damaged Packages:

  • Wagsio.com is not responsible for lost or damaged packages once they have been handed over to the carrier.
  • If your package is lost or damaged during transit, please contact the carrier directly to file a claim.

8. Address Changes:

  • Address changes can only be made before the order is shipped.
  • If you need to change your shipping address, please contact our customer support team as soon as possible.

9. Holiday Shipping:

  • During peak holiday seasons, shipping times may be longer than usual due to high demand and carrier delays.

10. Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at glen@wagsio.com].

By placing an order with Wagsio.com, you agree to adhere to the terms and conditions outlined in this shipping policy. Wagsio.com reserves the right to update or modify this policy at any time without prior notice.